(a) The availability of goods to any given customer cannot be guaranteed by The Poppy Trading Company until a booking is confirmed.
(b) Booking is confirmed by both:
· Cleared payment of the required deposit as minimum requirement.
· The signing of the booking form, to indicate that you have read and agree with all terms and conditions.
(c)Payments should, in the first instance, be made via BACs. Cheques made payable to The Poppy Trading Company are also accepted. We may also accept cash on booking if applicable. Bookings will not be confirmed until all payments have cleared. We will not deliver furniture until both the deposit and full balance has cleared.
(d)The Poppy Trading Company can take no responsibility for the change of availability of the goods during the time before cleared payment.
(e)The Poppy Trading Company reserves the right to decline acceptance of any payment method(s) at its own discretion. Likely examples of this are cash on collection or late requests to pay by cheque or invoice/purchase order.
(f) Quotes do not guarantee availability of furniture. They are for pricing purposes only.. They may be withdrawn at any time. Only written quotes from a The Poppy Trading Company representative may be honoured; telephone and other quotes and prices for services may be dismissed at our discretion.
a) If you, the client, cancels your booking, The Poppy Trading Company will not, under any circumstances refund the 50% booking deposit. However, in the event of a cancellation, The Poppy Trading Company will not pursue the remaining balance.
(b)Any reduction of order value by the hirer of more than 15% of the original order will not be refunded.
(h)The Poppy Trading Company reserves the right to cancel at anytime. (This would only occur in extreme circumstances, is a very rare occurrence and something we avoid at all costs.)
(a) When a Poppy Trading Company representative delivers the goods to the agreed site / address, and until a Poppy Trading Company representative collects them, the goods are the sole responsibility of the hirer. Human error and damage in transit can occur. It is the responsibility of the hirer to check the goods on arrival and ensure that they are satisfied with the quantity and quality of goods delivered whilst the delivery team is still on site.
(b)Goods should be stored in the correct way to avoid damage – it is the hirer’s responsibility to ensure they know how. (Ask us at any time.)
(c)Goods should be stored in secure, dry conditions. Negligence can result in loss and damage for which relevant charges defined by Poppy Trading Company apply.
(d)Goods should be returned in clean, dry condition or relevant charges defined by Poppy Trading apply.
(e)Hirers who choose to collect or return goods themselves must use vehicles suitable for this purpose including means of securing the goods safely. The Poppy Trading Company reserves the right to refuse the release of hired goods to any customer without a suitable vehicle for the safe carriage of hired goods.
(f)The Poppy Trading Company reserves the right to not leave goods with the hirer, if on delivery it is apparent the goods will not be kept safely or securely.
(g)Late returns of goods will incur full relevant hire fees, plus any costs in the instance where other customers are inconvenienced and/or compensated due to the hirer’s late return.
(h) The hired goods and equipment remain property of The Poppy Trading Company at all times.
(a)There are charges for any items hired from The Poppy Trading Company that are damaged or lost, the costs of which are available on request.
(b)Loss also includes, but is not limited to other costs incurred such as loss of staff time through labour, waiting, cleaning etc, inconvenience to other customers as a result of the hirer’s failure to comply with the terms and conditions and agreed hire start end times and other relevant details.
(c)Charges will be invoiced and should be paid within 30 days of receipt.
(6)Delivery and Collection
(a)Customers are responsible for informing The Poppy Trading Company of any relevant details for loading and unloading, such as parking restrictions, tolls, stairs, distance into building and any other limitations, prior to delivery. Customers will be held responsible for any tickets or costs The Poppy Trading Company incurs due to failure to inform us, or any delays that happen as a consequence of a customer’s action or inaction. may also refuse to deliver or collect in addition to charging, due to breach of any of these guidelines.
(b) Unless otherwise stated, delivery and collection will include:
(c). Upon delivery or collection a Poppy Trading Company representative may even refuse to deliver or collect on the basis of the customer not informing The Poppy Trading Company of the following:
(The above are not included and are available as additional services, please enquire for specific information)
(7)If The Poppy Trading Company is Late
(a) The Poppy Trading Company will always endeavour to arrive as scheduled and has a strong track record for being on time. This may not always be possible due to traffic, weather conditions, issues with other jobs and any other delays. For this reason, The Poppy Trading Company recommends scheduling delivery to a ‘safe’ time which allows for the worst to happen and your event to function with other arrangements. The Poppy Trading Company can accept no responsibility for a customer’s failure to account for this matter and will not compensate beyond the value of any monies taken for any given job.
(b) If The Poppy Trading Company is at fault and in breach of its agreement with the customer, we may refund partial or whole delivery fees. This will be based on how late we are and whether the customer had allowed sufficient time as per our guidelines to account for this.